THE PEOPLE BEHIND ITCB
Two perspectives. One integrated firm.
Organizations rarely have problems that fit neatly into one category. What appears to be a people issue may also involve leadership, priorities, processes, communication, or the way work is structured.
Kevin brings perspective on how organizations function: their direction, decisions, systems, leadership, and underlying challenges.
Kathy brings perspective on how people learn, perform, adapt, and develop the capabilities needed to do their work well.
“Everyone in an organization sees part of the picture. The challenge of leadership is making decisions that account for the parts no one person can see.”
Kevin Miiller, PE, MBA
Organizational Strategy & Leadership Development
Kevin Miiller, PE, MBA
Organizational strategy, problem-solving, leadership, and practical execution.
Kevin brings experience in engineering, general management, business development, organizational leadership, strategic planning, facilitation, and complex problem-solving.
His perspective was shaped by working inside organizations, balancing people, customers, operations, competing priorities, and important decisions.
That experience helps him look beyond the obvious explanation, ask better questions, organize complex information, and help leaders determine what matters most.
Kathy Miiller, MEd
Learning, performance, capability-building, and practical application.
Kathy helps organizations turn what people need to know into what they need to be able to do.
Her work spans learning strategy, instructional design, workplace training, manager development, eLearning, and practical reinforcement.
She is especially skilled at understanding learning and performance needs, translating subject-matter expertise into usable development, and designing learning that connects to the real work.
“Training is the start. What people do with it is what matters.”
THE PEOPLE BEHIND THE WORK
Different expertise. Shared way of working.
Kevin and Kathy bring different perspectives to the same question: What is really getting in the way of better performance?
Together, they consider how people, planning, and process interact, connecting organizational understanding with practical action.
EXPERIENCE IN PRACTICE
Trusted with work that matters.
From understanding organizational challenges to developing learning that fits the workplace, ITCB helps leaders make informed decisions and turn those decisions into practical action.
NC-SARA
Organizational understanding and effectiveness
“I know of no other instance in my over 40 years of leadership in major universities where a consultant’s report had such a profound impact on the effectiveness of an organization moving forward.”
Edward J. Ray
NC-SARA Board Chair at the time of the engagement; President Emeritus, Oregon State University
City of Bismarck
Customized workplace learning
“responsive, professional, and committed to ensuring the training met our organization’s specific needs.”
Kaitlyn Duncan, City of Bismarck
June 25, 2026
Selected Publications
Kevin Miiller has authored practical resources on leadership, organizational development, and navigating workforce challenges.
View Publications
ADDITIONAL EXPERTISE
Additional expertise when the work calls for it
ITCB is led by Kevin and Kathy Miiller, who remain directly involved in client engagements.
When a project calls for expertise beyond their core areas, ITCB may collaborate with trusted specialists whose experience complements the work.
That allows us to bring the right perspective to the situation without adding unnecessary layers or complexity.
